Get started with NBEH, step by step.
A guide to setup, preparing product information, and reviewing the customer experience.
1. Confirm how you’ll connect
Check the integrations page to identify your platform and its availability status. Installation steps depend on the actual integration, so don’t use one platform’s instructions for another.
Integrations page2. Prepare your product information
Review names, specifications, options, uses, and limitations. Add the information a shopper needs before choosing.
3. Review the answering style
Set how concise and how conversational answers should be within the available options, without adding promises the product doesn’t support.
4. Test before going live
Try a spec question, a comparison between two options, and a question about information that isn’t there. Review the answers and adjust the information as needed.
5. Review questions after launch
Use the available conversations and recommendations to identify what needs clarifying in your product descriptions.
If you need help
Send your store link and a description of the issue through the contact page, without sharing sensitive data.
Contact pageNeed help with setup?